Refund policy

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods. If you ordered several goods in a single order and they are delivered separately, the period begins upon receipt of the last item. If goods are delivered in several lots or pieces, the period begins upon receipt of the last lot or piece. In these cases, too, receipt by you or by a third party designated by you other than the carrier is decisive.

To exercise your right of withdrawal, you must inform us (Palvora, Sargis Hovhannisyan, Breite Hecke 2, 44532 Lünen, Germany, telephone: +49 177 6424913, email: info@palvora.de) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Additional option through your customer account

You can also inform us of your withdrawal by submitting a return or cancellation request in your customer account. If you use this option, we will acknowledge receipt without delay by email. Using your customer account is voluntary. Prior authorisation or approval from us is not required for either your withdrawal or the return of the goods.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to Palvora, Sargis Hovhannisyan, Breite Hecke 2, 44532 Lünen, Germany, without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Your statutory rights in respect of defective goods remain unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Palvora, Sargis Hovhannisyan
Breite Hecke 2
44532 Lünen
Germany
Email: info@palvora.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

__________________________________________________
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Ordered on (*)/received on (*):
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Name of consumer(s):
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Address of consumer(s):
__________________________________________________
__________________________________________________

Signature of consumer(s) (only if this form is notified on paper):
__________________________________________________

Date:
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(*) Delete as appropriate.